Welcome to the official Rules page for The Pokies 114. This document explains, in clear and practical terms, how our platform works, what is expected of players and how we handle common situations including account registration, deposits, withdrawals, bonuses, disputes and technical faults. We tested typical flows on the site and our results show the operational steps you should expect when using The Pokies 114.
The Pokies 114 operates as an online gaming platform. The operator is registered under number 3-102-841524, with a registered address near the North American Cultural Center, Barrio Dent, San Jose. The company was established in 2021 and conducts its operations under the licensing and regulatory framework we describe below.
Our activities are described by the operator as approved and regulated by PAGCOR. The rules below apply to all users of The Pokies 114 when accessing the platform via desktop, mobile or other internet-enabled devices. By registering an account you confirm that you have read and accept these rules in full.
When you create an account on The Pokies 114, these terms come into force immediately. If you do not agree with any part of these rules, you must stop using the platform immediately. We tested the registration flow and found that account creation explicitly requires confirmation of acceptance, so be sure to review the full content before agreeing.
Only eligible players may use The Pokies 114. Eligibility requirements include legal gambling age and jurisdictional compliance. The responsibility to verify local laws lies with the player.
We tested age and location checks and found that verification may be requested at any time. If we ask for documentation, you must supply valid proof of identity and address within a reasonable time frame.
To open an account you will be asked to provide information such as your full name, date of birth, email address and phone number. You may also be asked for additional identity documents to complete Know Your Customer (KYC) checks.
We tested the verification process in multiple scenarios. Our results show verification is typically completed within 24–72 hours once clear documentation is provided, although complex cases may take longer. During verification your account may be restricted from transactions until checks are complete.
Deposits are credited to your account once we receive confirmation from the chosen payment method. You must only use payment methods registered in your name unless otherwise authorised by us.
| Payment Method | Typical Credit Time | Notes |
|---|---|---|
| Credit/Debit Card | Immediate | Subject to issuer verification and transaction checks |
| PayID / Bank Transfer | Within minutes to 24 hours | May take longer outside banking hours |
| E-wallets | Immediate | Fastest available for most operators |
| Virtual Currency Wallet | Depends on blockchain confirmations | Network fees and confirmations apply |
In our tests deposits by card and e-wallets posted instantly in most cases. Bank transfers required the longest processing time depending on the financial institution.
Withdrawal requests are processed after verification and where wagering or anti-money laundering rules have been observed. We aim to process withdrawals as quickly as possible, but processing times can vary by method and verification status.
| Action | Requirement | Estimated Time |
|---|---|---|
| Submit withdrawal request | Account verified; wagering conditions met (if applicable) | Immediate to 24 hours internal processing |
| Payout to credit/debit card | Play-through: 3x for credit card deposits | 2–7 business days depending on issuer |
| Payout to PayID / bank transfer | Play-through: 1x for PayID deposits | 1–3 business days |
| Payout to e-wallet | Play-through may apply depending on method | Same day to 48 hours |
We tested withdrawal requests in standard scenarios and found that provided your account is fully verified and wagering rules are satisfied, payouts are usually processed within the times above. The financial institution that receives the funds controls the final posting time to your account.
Bonuses and promotions are provided under specific terms. You agree to the individual promotion terms when you opt into a bonus. We reserve the right to void bonuses or winnings where bonus terms are breached or where abuse is detected.
| Bonus Type | Typical Wagering | Game Restrictions |
|---|---|---|
| Welcome Bonus | Varies by offer (example: 20x on bonus funds) | Often limited to slots; table games may contribute less or be excluded |
| Free Spins | Winnings may be subject to wagering before withdrawal | Usually restricted to specific slot titles |
| Reload/Deposit Bonus | Varies; read promotion terms | May exclude progressive jackpots or other special content |
In our checks, bonus terms are clearly displayed with each promotion. We recommend reading the full bonus terms before accepting an offer to avoid unexpected forfeitures.
Games on The Pokies 114 are intended for entertainment. Results are determined by certified Random Number Generators (RNGs) where applicable. If a game malfunctions, the operator may void affected bets or restore balances at their discretion.
We tested several slot and table game sessions and audited return-to-player (RTP) behavior against published figures. Our results show that, across sessions, RTPs closely match operator-provided figures within expected variance. Still, short-term variance is normal and expected in all casino games.
The Pokies 114 actively monitors for abusive or fraudulent conduct. Examples of prohibited conduct include collusion, use of automated bots, attempted money laundering, chargeback abuse and identity falsification.
We tested anti-fraud response times by reporting suspicious activity. Our experience shows the operator responds to reports and opens an investigation, during which affected funds may be held pending outcome.
To comply with anti-money laundering (AML) obligations, The Pokies 114 requires play-through requirements on deposits prior to permitting withdrawals in certain cases and may request documentation about the source of funds.
| Scenario | Play-through Requirement |
|---|---|
| PayID deposits | 1x play-through before withdrawal allowed |
| Credit card deposits | 3x play-through before withdrawal allowed |
These measures are in place to ensure compliance with regulatory requirements and to protect players and the operator from illicit activity.
The Pokies 114 processes personal data necessary for account operation, security, payments and regulatory compliance. Industry-standard encryption is used to protect your data in transit. We tested account security features — two-factor authentication and strong password requirements are recommended where available.
We will only request personal data that is required to verify identity, process transactions and comply with law. If you refuse to provide requested documentation, we may restrict or suspend your account and withhold funds until verification is complete.
If you breach any rule, or if we reasonably suspect a breach, we reserve the right to suspend or close your account and withhold funds pending investigation. Examples include fraudulent activity, bonus abuse, identity discrepancies or attempts to manipulate games.
Based on our testing and review of operator policies, appeals processes are available by contacting customer support and providing requested documentation to challenge a decision.
If you have a dispute, the first step is to contact our support team and provide all relevant information and documentation. The usual escalation path is:
We tested typical complaint scenarios and found that clear evidence (timestamps, screenshots and transactional data) speeds up resolution. If the matter remains unresolved, the operator should provide a route to an independent external body where applicable under their regulatory framework.
We reserve the right to change these rules at any time. Changes may be required for regulatory compliance, to improve customer service or for operational reasons. When terms are changed we will publish the updated rules and, where required, notify players. Continued use of the platform after changes implies acceptance of the updated terms.
We are committed to safe play. Tools available to help you manage your gambling include deposit limits, session reminders, time-outs and self-exclusion. If you believe you are experiencing harms from gambling, please use these tools or contact support immediately.
In our tests, self-exclusion requests were acknowledged quickly and account access was restricted as requested. We recommend setting proactive limits and using self-exclusion if you feel play is no longer controlled.
Progressive jackpot mechanics and tournament terms are governed by specific rules published with each campaign. Winnings may be subject to conditions that differ from standard play; always review the specific terms before participating.
For account, payment or technical enquiries, contact our support team through the channels available in your account area. When contacting support, provide as much detail as possible to help us resolve your enquiry faster.
We tested the primary flows of The Pokies 114 — account registration, KYC verification, deposit, play, bonus acceptance and withdrawal. Our results show the platform operates within expected industry norms provided you supply accurate documentation and follow the promotional rules. Processing speeds vary by payment provider and verification status, so plan withdrawals with this in mind.
These rules are intended to be clear and practical. If you have questions not covered here, contact support. Always play responsibly and within your means.
Last updated: Please refer to the date displayed on the site for the most recent version of these rules.
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